What our purchasers say about HELM

Our purchasers are an astute group of highly successful professionals. The majority of them have completed new homes and renovations and as such know how hard it is to achieve high quality in construction. The following comments are a testament to the approach we take to every development we put our name to.

Our owners are our greatest asset.

Being seasoned off the plan purchasers we know a ‘good thing’ when we see it . We’re also now highly attuned to those hidden warning signs that suggest when a property purchase based on plans alone is to be avoided at all costs. For us that ‘good thing’ is any development that the HELM team work their magic on.

“That’s why almost seven years to the day since buying in the Esque development in Mosman we didn’t hesitate for a single moment to upsize into one of the Penthouse Apartments in Ora. In fact, we knew we’d be taking one before we’d even seen any plans or prices. Why? Because in the few years between Esque and Ora we’ve been through the mill, a painful mill, after purchasing in a development on the Northern Beaches. With hindsight we see it as a blessing in disguise as the y say – a lesson in what inferior looks like. It squarely taught us that you don’t know what you’ve got until it’s gone. The experience gave us absolute unwavering confidence that no one builds like HELM.

Laura Porter & Romin Patel – Ora & Esque purchasers

Having decided to downsize we found an off-the-plan apartment we thought would be suitable. However, when it was completed we realised it wasn’t the location we wanted to live in, so we on-sold it. That’s when we were lucky enough to discover the HELM difference. Laurier is a boutique building in an energising location where residents are owners, not tenants, so there is great pride in maintaining standards. Our apartment is fantastic and the HELM team are extremely professional.

John & Donna Watts – Laurier purchasers

The first thing we are pleased about is quality and excellent finish. It can happen that friends will give ‘warning advice’ during the wait from sighting plans to completion. We were very lucky when personal friends and relatives at different times assured us they knew of HELM and we were in good hands. This was absolutely correct. We are thrilled with the design of our chosen new home, the use of space and flow for everyday living. During our wait for completion HELM answered all our queries, gave us information and even changed one wall for the benefit of space and usage. We are quite delighted with our choice

Jane & John Pickhaven – Muse purchasers

Buying off-the-plan took a leap of faith for us, but it was a decision we do not regret for one moment. In fact, the design of the building and the quality of the finishes, fixtures and fittings exceeds our expectations. Not only did HELM build a first class apartment building but they have created a huge sense of community amongst the residents. They remained on site for several months after settlement to help residents move in and iron out any of the inevitable teething problems with a new building.

Judith & Roger Williams – ESQUE Body Corporate Chair

We are thrilled with our apartment and delighted at the extra lengths to which HELM goes to in order to guarantee perfection. Our son-in-law is an electrician and he was astounded at how much better HELM’s workmanship is than the industry standard. He told us that he’d never seen electrical work done so neatly and professionally. It’s very reassuring to know that the services hidden from view are just as good as the wonderful finishes obvious to everyone.

Joanne & Lindsay Rogers – Trésor purchasers

I was a resident in a previous HELM development (Esque) and when it came time for me to buy my own apartment I wanted something of a comparable quality. I didn’t look at any other developments; I just waited until a HELM project came up. I’m so pleased I did. The HELM staff are so professional, thoughtful, courteous, conscientious and empathetic. They always responded to my calls and made everything as stress-free as humanly possible.

Karen Bekker – Muse purchaser

The funny thing is we don’t miss the space, or the views . . . or the stairs. Miriam doesn’t miss the three days a week it took her to keep the house clean and tidy, and I certainly don’t miss maintaining the pool and the gardens. Our new lifestyle is amazing. We are close to our grandkids and everything we need is handy. When I checked out HELM I found that they funded their own projects, were very selective with their sites and only did one development at a time. I couldn’t recommend them more highly. The HELM staff have been exceptional.

William & Miriam Gable – Bayview purchasers

We decided to sell our family home after our four children moved out. We love the fact that you lock the door to our apartment and travel without having to worry about the pool, the gardens, and even the house exteriors. When it came time to move in everything went smoothly. The experience was the polar opposite to the problems we encountered with tradespeople when we built our house. At Latitude, we didn’t have a single problem. We can’t speak highly enough of HELM, their team were absolutely wonderful and the level of finish in our apartment is superb. We would recommend HELM to anyone

Diane & Graham Bartholomew – Latitude purchasers

Thank you HELM for delivering such a beautiful home. It’s everything that was promised. I’d also like to compliment the fantastic staff at HELM. All the tradies on site were always polite and well mannered. I have no hesitation in recommending HELM. You’re all legends.

Rose Franco – Trésor purchaser

I cannot speak too highly of the HELM experience. The staff were efficient and caring. The building process and final product met my expectations, and I look forward to my new lifestyle at Bayview.

Janet Weston – Bayview purchaser

It was a difficult decision for us to downsize, however when we saw HELM’s plans and proposed finishes we decided it was time. The complex is beautifully finished and the layout allows for ample cross ventilation and daylight into all parts of the apartment. But probably more important was the attention to detail that HELM gave. The personnel from HELM were quick to respond, easy to work with and the pride that each of them have taken in this development is noticeable.

Kate & John Holland – Esque purchasers

Our apartment is actually more spacious than I imagined. Its high ceilings and large windows draw in the light, and there is a cooling easterly breeze from the harbour. When we open the glass balcony doors the living area provides enough space for us to entertain in a style to which we’d been accustomed.

Karen & Arthur Fogarty – Trésor purchasers

The word that best describes HELM to me is integrity. Everything they do pre-and-post sale is customer-focussed and professional. Unlike many developers who ‘go missing’ once settlement occurs HELM maintains a liaison person on site who is hands-on to ensure things go smoothly. HELM staggered the moving-in times among the new residents and kept a parking space free for a removalist van so there was no confusion or delays. The Muse hand-over package contained all warranties and relevant contact details, and we received instruction on how to operate our new appliances.

Bob Seidler AM – Muse purchaser

HELM is obsessive about attention to detail. A staff member would check every aspect of our apartment, then another would go over it just as thoroughly with a different set of eyes. This to us demonstrated a pride in workmanship you rarely see these days. The purchasing process, the quality of the build, the helpfulness of the staff, and the presentation of our apartment was absolutely flawless. The entire process exceeded our expectations and further demonstrated HELM’s obsession with customer satisfaction.

Beverley & Ron Myers – Trésor purchasers

Our apartment has certainly met all our expectations, and beyond. It’s only now, a couple of weeks after settlement, that we are beginning to appreciate the huge task it must have been, let alone to complete the building itself, to deal with 17 different groups of residents, each with their own queries and levels of stress! We also really appreciate the effort to compile the ‘welcome pack’ which we are slowly making our way through.

Louise & Brian Robertson – Trésor purchasers

We were particularly impressed with the way HELM kept us informed of the progress of the build through photos and construction updates. It was reassuring. Whenever we visited the site the HELM staff were obliging. They wouldn’t let us in, of course, for safety reasons but they gave us all the information we needed. We could see that no short cuts were taken, and any issue we had was resolved professionally.

Malcolm Cowie – Esque purchaser

We love it here. We took the gamble and it has paid off. Our apartment is much roomier than I thought it would be. The finishes are fantastic and the building looks great. We had never bought off-the-plan so it took faith in the developer that what we were buying would turn out as well as it looked in their marketing material. We did our homework, and everyone we spoke to was glowing in their praise of HELM. They guided us through the process and couldn’t have been more helpful. They have delivered a beautiful building and a perfect apartment for us.

Nicholas & Anastasia Zaronias – Bayview purchasers

Our apartment meets our new lifestyle perfectly. The quality of finish is exemplary, and if we do find a defect HELM is fastidious. They left us a detailed handover package, and a project manager has remained on site to help all owners settle in. Nothing ever seems too much trouble for HELM. They are one developer who don’t just talk about their attention to detail, they back it up with action.

Geoff & Lorraine Thoroughgood – Encore purchasers

We are extremely happy with HELM and love living at Esque. We have been delighted about the quality of the finishes and the courtesy, co-operation and support of the staff. Any problem we had was no problem for them.

Jan & Bruce Carter – Esque purchasers

From beginning to end every aspect has been fantastic. I’ve not a single complaint. HELM’s attention-to-detail has been meticulous – including a two-hour walk-though of the apartment on completion to familiarise myself with all the appliances and features. I knew the apartment would be top quality as I’d inspected previous HELM developments but the finishes have exceeded my expectations.

Sam Rees – Muse purchaser

When you deal with HELM you get this sense of family which is very reassuring. Quality is of paramount importance to them, and they are always willing to oblige. Because downsizing into an apartment is such an important decision we were naturally apprehensive, but HELM kept us fully informed every step of the way.

Stephen & Kim Levy – Laurier purchasers

Security and ease of being able to lock-up-and-leave to travel were foremost in our minds when we made the decision to downsize. Our investigations revealed that the reputation of HELM was impeccable and that they were leaders in their field of high-end apartments for owner-occupiers. HELM hasn’t skimped on anything, everything is top of the line. There is heaps of storage, the apartment is very quiet, and the attention to detail has made our decision to move even more appealing. Living here is absolute bliss.

Tony & Ryann Michaels – Laurier purchasers

It’s a landmark building which will do wonders for property values in the area. We have worked on some of Sydney’s most exclusive homes and the HELM craftsmanship and finishes are impressive. Before we bought here I inspected HELM’s development in South Cronulla, Latitude, and that convinced me they were in the elite category. My wife Lydia and I are over the moon with our apartment. In fact, I have friends who want to buy into HELM’s next project.

Alf & Lydia Dimarco – Bayview purchasers & FGA Granite & Marble owner

We didn’t expect that buying-off-the-plan and moving into an apartment for the first time would be so easy. Dealing with HELM has been a fantastic experience. They guided us through every step, and if there were any problems HELM solved them promptly and without fuss. “Our apartment is of the highest quality, but this wasn’t a surprise having been shown through a finished apartment at the nearby Bayview Ramsgate Beach development before we made up our mind to buy. We are very happy here for many reasons.

Tony & Anna Allen – Encore purchasers

Having to downsize from my five-bedroom family home of 49 years into an apartment because I’m now on my own filled me with trepidation. I looked at several unit developments and was not impressed. Then I saw what HELM was offering and it was like: ‘Wow, what a difference’. My apartment in Laurier is wonderful in every way; spacious with plenty of light, quiet and beautifully finished. It’s lovely. I’m so happy I put my faith in HELM, and I congratulate them.

Andrew Vassalios – Laurier purchaser

Outstanding quality. Great attention to detail. Built to the highest standards. It was a big move for me after being in my home for 26 years and I am delighted with my purchase. If there were more developers like HELM it would be a great asset to the community and the environment.”

Annette Barnett – Esque purchaser

I am in the building trade and I can only describe HELM’s product as ‘Exceptional’. It’s the reason I bought an apartment in Encore Ramsgate Beach and I’d be happy to recommend HELM to anyone. The key to their quality is the staff. Those that I’ve dealt with are perfectionists who take great pride in their workmanship and won’t settle for anything but the best.

Terry Parathyras – Encore purchaser

HELM is one of those rare developers who seem more focussed on customer satisfaction than profit. We are delighted with their service and support. They helped co-ordinate our move, provided a detailed handover package, and made some changes we requested to our apartment – all at no cost.

Susan & Paul Hewson – Esque purchasers

It’s great; I love it. All the inclusions are high-spec and the balcony is enormous. The building itself is beautiful, with excellent security. Two of my children live in London so I travel quite a lot, and to now be able to lock up and leave without any worries is a bonus.

Irene Lynch – Bayview purchaser

I was critical when I first inspected the plans for Latitude and saw the artists impressions of how the building was supposed to turn out. It all looked too good to be true. I have a lot of building experience and I doubted HELM could deliver on what they promised. But they did. We received all of the features and facilities the plans showed and the brochure stated. We are very comfortable and can’t believe how much storage our apartment has. As well as providing a terrific building, HELM have been very supportive to all residents.

Anne & Hans Hoffman – Latitude purchasers

For HELM it’s personal pride, and this reflects in their end product. They are professional and fastidious with every aspect, from their quality control to hand-over. They have delivered above and beyond my expectations. From my experience it’s HELM first and daylight second.

Harry Nikolopoulos – Bayview purchaser & Mediterranean Marble & Granite owner

I can’t give enough praise to the HELM team. They have done an excellent job to ensure the best quality has been delivered, and taken care of all our enquiries in a timely manner. What HELM has done is a breath of fresh air to the residential development industry. Everyone who has visited my new home has given it the thumbs up.

Freda Huang – Esque purchaser

HELM have been a wonderful company with which to deal. They have great staff who promote HELM’s commitment to serving their customers so well. HELM’s great reputation is fully deserved and we thank you.

Susanne & Anthony Wadey – Laurier purchasers

Before you buy any property off-the-plan it’s vitally important that you look at a developers’ previous work, and talk to occupants of these buildings if you can. We were lucky enough to know people who lived in two previous HELM developments, so we inspected their apartments and also gained ringing endorsements about the company’s standard of service. HELM is professional and proud of their workmanship, and this reflects in the number of awards they have won. I know that they only undertake an average of one project per year so they don’t over-commit their resources, and they have their own skilled tradespeople controlling every stage, from concept through to completion.

Michael & Joanne Sidoti – Encore purchasers